Common questions
Questions we are asked first
- Is Vanguard monitored 24/7 by actual people?
- Yes. The platform detects continuously, and the security operations centre is staffed around the clock. Analysts triage and investigate events before escalating, so what reaches you is a substantiated finding rather than a forwarded alert. Escalation contacts and out-of-hours procedures are agreed with each organisation during onboarding.
- Do we need to replace our existing antivirus or firewall?
- No. Vanguard is a detection and response layer that sits above your existing controls rather than replacing them. Your firewall, antivirus and other security products keep doing their job, and Vanguard collects what they report, correlates it with telemetry from your servers and endpoints, and identifies what none of them can see on their own.
- How long does deployment take?
- A typical small to mid-sized environment is collecting telemetry within days rather than weeks. No infrastructure rebuild is required: agents are deployed to servers and workstations, and existing network devices are configured to forward logs. There is then a tuning period, because a detection ruleset that has not been tuned to your environment generates noise rather than signal.
- Where is our security data stored?
- Vanguard is operated by Tech49Originals in Namibia, and your telemetry remains under local operation rather than being sent to a platform administered in another jurisdiction. For government institutions, parastatals and regulated organisations this is frequently a governance requirement rather than a preference. Retention periods are agreed per organisation at onboarding.
- Can you see our business data, files and emails?
- Vanguard collects security telemetry - process execution, authentication events, network connections, file integrity changes and system logs. It is not a data loss prevention or content inspection product, and it does not read the contents of your documents or the bodies of your emails. What is collected is defined at onboarding and can be restricted further where specific systems require it.
- What does it cost?
- Pricing depends on the number of endpoints and servers monitored, log volume, retention period, and which service level you need. We do not publish a fixed price list because a twelve-person practice and a mine with remote sites are genuinely different engagements. Request a quote and we will scope it against your actual environment.
- Is every capability on this website already live?
- No, and the site says which are which. Each capability carries a status: operational means it is deployed and in production service; in deployment means it is actively being rolled out and available on request with per-environment tuning. We do not describe capability we have not built as though it already exists.
Something else you need to know? Ask us directly or email info@tech49originals.com.